Contact

The National Mattress Authority fields questions from people at every stage of the mattress decision — from someone trying to decode a warranty exclusion at midnight to a researcher who wants to understand how flammability testing actually works. This page explains how to reach the editorial and reference team, what to include in a message, and what a realistic response timeline looks like.

What to include in your message

A well-formed message gets a faster, more useful response. That sounds obvious, but it's worth spelling out what "well-formed" means in practice — because a message that just says "my mattress is bad" is genuinely hard to help with.

When reaching out with a product or materials question, include:

1. The mattress type — memory foam, innerspring, latex, hybrid, or air. If known, include the brand and model name.
2. The specific issue — sagging, off-gassing odor, firmness mismatch, heat retention, or a concern about certifications. The mattress certifications and standards page covers CertiPUR-US, OEKO-TEX, and GOLS if those terms need context first.
3. Relevant timeline — how long the mattress has been in use, and when the issue appeared. Sagging that develops within 18 months is a different conversation than sagging after 9 years.
4. What's already been tried — a mattress topper added, a foundation changed, a warranty claim filed. This prevents redundant suggestions.

For editorial or accuracy questions — a correction request, a methodology question about the testing and review approach, or a source dispute — cite the specific page URL and the paragraph in question. Vague correction requests ("something seems wrong on your site") are difficult to act on efficiently.

For research or reference inquiries, state the purpose plainly: academic research, journalism, consumer advocacy, or personal decision-making. Each gets a different depth of response.

Response expectations

Editorial and reference inquiries typically receive a substantive response within 3 to 5 business days. Correction requests flagging factual errors receive priority handling, generally within 48 hours of receipt, because accuracy is the core product here — not page count or publishing cadence.

Warranty and legal disputes are outside the editorial scope. The mattress warranty explained page covers what's typically enforceable and what isn't, and the trial periods and return policies page addresses the mechanics of return windows across different retail formats. Those pages handle a large share of what people write in to ask about. Reading them first isn't a prerequisite, but it often means the follow-up message is sharper.

Product recommendations — "just tell me what to buy" — fall outside the reference model. The mattress buying guide and the sleep-position-specific pages (such as mattresses for back pain or mattresses for hot sleepers) are built precisely for that navigation problem, with decision criteria laid out by situation rather than by brand preference.

Additional contact options

Some questions are better answered by reading before writing. A few high-traffic reference points worth checking:

• Construction and materials questions: Mattress Types and Materials, Mattress Construction Layers
• Size and fit questions: Mattress Sizes and Dimensions, Mattress Thickness Guide
• Durability and longevity questions: Mattress Sagging and Body Impressions, Mattress Lifespan and Replacement
• End-of-life questions: Mattress Disposal and Recycling
• Safety and chemical concerns: Mattress Off-Gassing and VOCs, Mattress Regulations and Flammability Standards

The frequently asked questions page consolidates the questions that arrive most often — it covers the 40+ most common scenarios across buying, care, health, and disposal.

How to reach this office

Email is the primary contact channel and produces the most accurate routing. Messages sent by email are logged, triaged by topic, and assigned to the appropriate editorial category — which matters when a question sits at the intersection of, say, materials science and warranty law.

Use the contact form on this page for general inquiries. For formal correction requests, include "Correction Request" in the subject line — that string triggers priority handling automatically.

Response address: All replies come from a nationalmattressauthority.com domain. Messages routed to spam folders are a known friction point; adding the domain to a safe-sender list before submitting prevents the 72-hour delay that otherwise follows a missed reply.

What not to send: Manufacturer complaints, retailer disputes, and individual warranty arbitration requests are outside editorial scope. Those matters route to the retailer directly, to the manufacturer's warranty department, or — in cases involving deceptive trade practices — to the Federal Trade Commission's consumer complaint portal at ftc.gov/complaint.

The goal of every response is the same as the goal of every page on this site: reduce the information gap between what the mattress industry knows and what the person sleeping on the mattress knows. That's a gap worth closing, one message at a time.

References

• ftc.gov/complaint